For any queries you may have in regards to shipping related matters please contact us

We want you to love your purchase.  If you are not completely satisfied, please return your parcel to us within 14 days from the date of receipt for a full refund.  Items must be in original condition (not worn, washed, or altered) with all tags attached. You will be responsible for your return shipping costs. We recommend that you obtain a tracking number or a receipt and retain it as proof of postage as we cannot be responsible for items that do not reach us. If you have any questions about a return, please contact us.

To exchange an item, please return the item you wish to exchange and place a new order on www.riotlounge.co.uk

Your refund will be processed within 5 business days of receiving your return and will be credited to the original payment method. Your bank or credit card issuer may require additional days to process the credit before posting to your account.